How you will spend your time: *Functioning as the main point of contact and the primary person responsible for keeping our customers satisfied and contractors productive, for a specific product portfolio.*Using multiple sources of technology including a CRM, HRM, scheduling coordinator, etc.We are an outsourcing company looking for Italian speakers to work for one of our customers, a car air suspension systems provider.
(multiple steps involved per process) *Responding to customers and resolving their issues or answering questions in a timely manner and documenting all communication in Zendesk and/or our in house app *Communicating as a responsive and friendly team player between many teams and departments of the organization *Working with our Category Manager or General Contractor to troubleshoot and resolve issues (e.g., scheduling conflicts, re-visits, supply issues, etc.) The ideal candidate: *Located in Canada, South America or the Caribbean (preferred - will consider other locations for the right candidate) *A native English speaker, with great oral and written communication skills - Spanish speaking is a plus!
*Takes pride in strong execution skills (e.g., closing out tickets, finding efficient ways to get a task completed, highly productive) and is detail oriented *A multi-tasking wizard -- able to wear multiple hats and juggle multiple moving pieces, while prioritizing effectively in a fast paced environment *"Find-me" phrase part 1: Detail"* *Tech-savvy, able to master new systems and tools and basic MS Excel and Google Sheets short cuts and analysis *A problem solver who looks at a challenge as an opportunity and is comfortable making tough calls in the face of ambiguity *Embraces change and is invigorated by a fast paced start up environment with changing tools and processes - even better if you can suggest opportunities for change and improvement to us!
Come join us in disrupting the billion dollar per year home services industry!
ezhome was cofounded in 2015 by two very successful serial entrepreneurs. We have an ever-growing customer list and plan to triple our size by the end of the year!
*Able to successfully work cross-functionally with multiple stakeholders within a given day (e.g., Customers, Sales, Internal Field Team, Managers) and communicate effectively with all parties *Some customer support, retention, or escalations experience, and a strong comfort level with helping customers through the tough situations *Knowledge or willingness to learn about the home services/landscaping industry is a plus!
The hours: We are looking for someone who can work full time during PST business hours.
- Excellent communication skills, customer oriented attitude, able to deals with stressful situations - Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (i OS, Android). You’ll provide “it was so good they couldn’t stop talking about it” customer service via email, chat, social networks and helpdesk (like Intercom or Zendesk). Feel free to send along your VK or FB profiles, references and anything you think would help introduce yourself: your blog (if any), 3 books we should read etc.
- To own a computer with stable internet connection. We are looking for a full-time remote teammate who: is passionate about languages (advanced English is a must), is willing to help others, is interested in IT and can prove these points with at least 1 year of any practical experience - seriously, any :) You’ll join Nika, Lena, Egor and Kate in making our customers happy. You’ll assist customers of a product in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal. We value great writers, so please do take your time with the application. We are an online programming school expanding to several countries.
All you need for this project is: - To speak Italian at an advanced level, as the support will be in this language.
- To speak English fluently for training and collaboration purposes.
*Able to successfully work cross-functionally with multiple stakeholders within a given day (e.g., Customers, Sales, Managers) and communicate effectively with all parties *Some customer support, retention, or escalations experience, and a strong comfort level with helping customers through the tough situations The hours: We are looking for someone who can work full time during PST business hours.