He also tried turning on the demo signal and that didn't work either. But I never lose the preview channel so I am getting something. I'm expecting a call from one of their engineers tomorrow.This has been a known issue for a full year with the Alpine CDE-124SXM tuner using the SVX100V1 sat tuner. That sat tuner will be replaced free of charge if you can find a representative that understands the issue. This has been a known issue for a full year with the Alpine CDE-124SXM tuner using the SVX100V1 sat tuner. That sat tuner will be replaced free of charge if you can find a representative that understands the issue. I know this is an old forum but I just started having this exact problem 2 days ago,everytime I turn off the car I lose activation.Internet radio service on your Grace radio please contact us at 866-446-0961 or open a trouble ticket.
Sirius XM will also take care of cancelling the service on your old vehicle (if you no longer have it) and can move any unused service credits to your new one. Ask Listener Care for details.) Be sure to have your new Radio ID or VIN available when you call.
*Trial length and service availability may vary by model, model year or trim.
I spoke with someone at corporate customer service.
We went through 30 minutes of troubleshooting and testing different ways of trying to solve this.
All Sirius XM-equipped new and certified pre-owned vehicles come with a 3-month All Access trial subscription.* Rock every channel available in your car including all of the premium programming. Three months of commercial-free music, plus sports, news, talk and comedy – it’s the freedom of over 150 channels to enjoy from coast to coast. If your vehicle is equipped with a compatible navigation radio, you’ll also receive a 3-month trial subscription to one or more Sirius XM Infotainment services.* It’s the info you want at your fingertips—at your fingertips.
Streaming is included with your All Access trial subscription. I DID hear the preview channel and it's phone number. After 10 minutes, I lost all channels and saw "unsubscribed" flash on the screen.Just because you can listen on your computer, tablet or smart phone does not necessarily mean you have the correct subscription.There is a space in FRONT of the user name or password.So I called the phone # on the screen, got the refresh, the screen said, "subscription updated, press any key to continue." Soon I was listening to music again. With a situation as specialized as yours, personally, I would contact their facebook page support. Cheers The only other thing I would suggest is sending a refresh signal but, it seems clear that something is mixed up on their end from the activation.