I don't want to feel like I have to be a bitch to get good service; that's just nasty and it makes me feel gross.
And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?
And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?
There may be nobody reading the e-mail that comes to this address.) Amazon's rebate center: 1-866-348-2492Amazon Corporate Accounts:1-866-486-2360 Snail mail to customer service Amazon.com, Inc. 1200Seattle, WA 98144Phone: (206) 266-1000Fax: (206) 622-2405 Info e-mail: [email protected] no longer a working e-mail address.(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.) According to good sources, Amazon is no longer outsourcing much of its customer service work to i Sky. 408-376-7400Toll Free: 800-322-9266And another one: 888-749-3229 Pay Pal1-888-221-1161or 402-935-2050 For Pay Pal in the UK: 0870 7307 191 (replace the first 0 by 44 if dialling from outside the UK) Pay Pal (Europe) Ltd Hotham House1 Heron Square Richmond Upon Thames TW9 1EJ Yahoo! I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse.
Customer Service PO Box 81226Seattle, WA 98108-1226 Service for Amazon Sellers877-251-0696They also have special e-mail accounts for spoofing and abuse: [email protected] Customer Service Phone 9 a.m. 1-408-349-1572 Netflix 1-800-585-8131 And click here for a national consumer assistance directory! This is their position even if they completely agree that it's their mistake.
The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website.
They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.
Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.
I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.
Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.
After you finally find it, you call the number and then are put on hold for quite a while as well.
I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
Most importantly, they now post their number on their site.
Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due.